Solutions for common issues. If you don't find your answer here, contact support at support@filament.com.
The plugin may not be in your DAW's plugin scan path, or it may be blocked.
This is usually caused by incompatible system requirements or corrupted installation.
MIDI isn't reaching your virtual instruments from filament.
MIDI is going to the wrong instruments.
Notes feel delayed or sluggish when playing.
filament itself uses minimal CPU. High usage is usually from loaded instruments.
Crackling, pops, or dropouts during playback.
The plugin won't accept your license key.
You can't find your license key.
If you're still experiencing problems, contact support with:
Email: support@filament.com